CUSTOMER CARE

SHOPPING

RETURNS & EXCHANGE
If for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days from delivery and you need to inform us within 7 working days from delivery that you intend to return the item.

Please note, shipping fees are non-refundable.

Kindly follow the below steps to return your item(s).
1. Notifying us you wish to return any goods within 7 working days after delivery can be done by email to our Customer Service with your order details. Customer service will guide you with the process.
2. Re-pack the item(s) you wish to return in its original packaging.
3. Send your package to us using your preferred courier vendor.
4. Be sure to make a note of your tracking number.

Refunds may take up to 10 business days from the time the return is received at our facility. Please note that only products purchased from obsesscosmetics.com can be accepted for return.

We regret that we cannot make exchanges at this time.

DAMAGED ITEM
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping package to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately.

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

SHIPPING

DELIVERY OPTIONS & CHARGES
All orders are shipped and delivered on Monday to Friday, excluding major public holidays in Malaysia. All orders are subject to authorization, only authorized orders will be processed and shipped.

Below are the shipping service options and delivery times available for your package.

Standard Delivery Option

Most orders shipped via Standard Service are processed and shipped in 1 – 2 business days, depending on product availability.
Most orders shipped via Standard Service are delivered within 3 – 5 business days (West Malaysia) and 3 -7 business days (East Malaysia) from the order’s ship date.
Orders cannot be shipped to P.O. Box addresses.
Shipping charge of RM8.00 will be applied for Standard Delivery Option to West Malaysia.
Shipping charge of RM12.00 will be applied for Standard Delivery Option to East Malaysia.

Please note:

All orders require a signature upon delivery. If you are not there to sign for your order, we will deliver for the second attempt.
If both deliveries failed (1st and 2nd attempt), the order will be canceled.
Delivery lead times will be based on location. Delivery areas further away from Selangor and rural addresses will result in longer lead times.

DELIVERY RULES AND RESTRICTIONS
All orders received will be dispatched the next business day for standard delivery. (Depending on stock availability and/or order confirmation).

Orders are processed and shipped on business days only (Monday through Friday, excluding national / states holidays).

All orders require a signature upon delivery. If you are not there to sign for your order, we will deliver on the next day. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order at the address.

To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, please check that all shipping information is correct.

TRACKING YOUR ORDERS
After your order is placed, you will be emailed an order confirmation. Once your order is shipped, you will receive a shipping confirmation email with your tracking information where you can track and monitor the delivery status of your order. You can also view the status of your order by visiting www.obsesscosmetics.com and logging in to My Account with your user ID and password. Click on “view my order.” All previous order history can be viewed under the My Account section on the website.

INTERNATIONAL SHIPPING
obsesscosmetics.com can only ship orders to Singapore, Indonesia, Brunei, Thailand and Philippines.

Standard Delivery Option

Most orders shipped via Standard Service are processed and shipped in 1 – 2 business days, depending on product availability.
Most orders shipped via Standard Service are delivered within 4 – 10 business days from the order’s ship date. The estimated delivery time listed applies to major cities only. Delivery to areas outside of major cities may incur additional days.
Orders cannot be shipped to P.O. Box addresses.
Shipping charge of RM12.00 (first 250gram) will be applied for Standard Delivery Option to Singapore and Brunei.
Shipping charge of RM16.00 (first 250gram) will be applied for Standard Delivery Option to Indonesia, Thailand and Philippines.

OTHER QUESTIONS

ARE YOUR PRODUCT AUTHENTIC?
Yes. We work directly with the brands and authorized distributors to ensure that all products we sell are authentic.

CAN I GET A LIST OF INGREDIENTS FOR A PRODUCT?
Yes, you may see the ingredients per product page under Descriptions.

CAN YOU NOTIFY ME WHEN AN “OUT OF STOCK” PRODUCT IS BACK IN STOCK?
We love our beauty products and know how frustrating it is when a product is out of stock. Please click the “Waitlist Me” button located on the product page. You will receive an automated notification via email once the item is back in stock.

DO YOU OFFER PRODUCT SAMPLES?
We do not offer any product samples.

DOES ANY OF THE PRODUCTS IN OBSESSCOSMETICS.COM TEST ON ANIMALS?
We did not test on animals nor do we ask others to test on our behalf, except where required by law. We actively working with industry and other partners to eliminate animal testing globally and is committed to the development and acceptance of alternative methods. We are equally dedicated to the health and safety of our consumers ensuring we meet the highest in quality standards. We remain committed to bringing our vision of beauty to more fans around the globe, as part of our long-held commitment to empowering women everywhere.

CUSTOMER SERVICE CONTACT INFORMATION
Please contact our Customer Service team with any questions you may have.

Email: Reach out to info@obsesscosmetics.com

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Beauty In A Click! We have good news for beauty junkies as we bring you skin care and makeup heaven with a variety of products to choose from Obsess Cosmetics



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